Question 1

Additional Drivers

Accepted Answer

Additional drivers must meet all renter requirements. Additional drivers can be added to the rental agreement if they visit any hire location and present their driving licence.

Question 2

Age Requirements

Accepted Answer

The minimum age to rent for all vehicles is 21. Proof of ID & billing document required for hire.

Question 3

Cross-Border Policy

Accepted Answer

Customers collecting a vehicle from the UK mainland and intending to drive in the Republic of Ireland or mainland Europe must purchase European Travel Coverage. Please note that customers who do not hold a UK driving licence may be subject to additional checks and qualifications prior to hire. European Travel Coverage provides customers with our written consent (VE103B form) to drive the vehicle in the countries stated below and to access 24/7 international breakdown cover through the AA.

In all cases, customers must inform the hire branch of their intention to leave the UK mainland with the vehicle and will require our authorisation. Customers are required to inform the hire branch with no less than 72 hours' notice prior to collecting the vehicle to arrange their European Travel Coverage.

European Travel Coverage is only available to customers paying with a credit card and the vehicle must only be used in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland and the UK. This includes the destination and any countries customers might travel through.

The charge for European Travel Coverage is 325.00 GBP per hire for all cross-border travels. Customers hiring from Northern Ireland wishing to cross the border into the Republic of Ireland will only be charged 35.00 GBP.

Please note that we are unable to provide any additional equipment or permits and certificates that may be compulsory for driving abroad (e.g. breathalysers, warning triangles, first aid kits etc.), and this responsibility rests on the driver. Customers are required to be aware of any requirements of the destination and any countries or regions customers might travel through.

Advice on driving in other European countries following the United Kingdom leaving the European Union may be found at www.gov.uk/driving-abroad

Question 4

Damage Waiver

Accepted Answer

Damage Waiver (DW) reduces the liability of the renter in the event of damage to or theft of the vehicle. If DW is not included in the reservation, the renter has full liability for the vehicle. DW is available for purchase.

If included in the reservation, the excess amount for each incident of damage is 2,250 GBP. The excess will be charged every time a vehicle is damaged, lost or stolen.

Before purchasing DW, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If DW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. DW is not insurance.

Question 5

Damage Dispute Resolution

Accepted Answer

Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may call us on 0800 233 5673 or email us at info@centralremovals.co.uk

Question 6

One-Way Drop Policy

Accepted Answer

All hires where the vehicle is not returned to the same location as it is collected from (whether scheduled or unscheduled) will be subject to a one-way fee. The one-way fee varies based on car category, location and pick-up date. If you have reserved a one-way hire, this fee is listed in the reservation details and/or the summary. If unscheduled, this fee will be listed on your hire invoice.

Question 7

Excess Protection

Accepted Answer

Excess Protection (EP) is an optional coverage available either:

(i) Where you have also purchased DW from us, in which case, your responsibility for any loss caused by damage to, theft or loss of the Vehicle is further reduced to the excess amount indicated on the Summary, or
(ii) If you purchase EP, but not DW, you remain liable for all losses above the amount indicated on the Summary up to the full market value of the Vehicle, every time the Vehicle is damaged or stolen or lost.

For all vehicles, the excess can be reduced to 250 GBP. The excess will be charged every time a vehicle is damaged, lost or stolen.

Before purchasing EP, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If EP is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage. EP is not insurance.

Question 8

Refuelling Service

Accepted Answer

If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refuelling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refuelling charge of up to 15 GBP. Unused or excess fuel will not be refunded.

Question 9

Mileage Policy

Accepted Answer

All vehicles are covered for unlimited miles.

Question 10

Forms of Payment

Accepted Answer

All major debit and credit cards, issued by either Visa or Mastercard are accepted. All cards presented must be in the renter's name. A security deposit plus the estimated cost of the hire will be taken at the time of hire. Cash, cheques, prepaid cards, Diners Club and Discover Card are not accepted. For all vehicles, a deposit of 450.00 GBP is required. These vehicles may be hired with a valid debit or credit card. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held. We do not accept American Express.

Question 11

Roadside Protection

Accepted Answer

Roadside Assistance Protection (RAP) is an optional product to waive the renter's responsibility for the following: tyre (including the rim) repair or replacement (unless part of a larger repair to the vehicle), replacement key costs, glass repair or glass replacement costs (except when part of a larger repair), and all recovery and call-out charges imposed by our chosen roadside assistance providers as a result of a fault occurring to the vehicle due to the renter's error. RAP is not an insurance product; some damages will be excluded and the renter's conduct during the hire period may affect the protection available under RAP (see the Exclusions section).

Before purchasing RAP, you may wish to check if your personal coverage is adequate. If you decline RAP, you will be required to pay any applicable charges and, if possible, seek compensation from your carrier.

Question 12

Renter Requirements

Accepted Answer

All drivers must present a fully valid and unexpired driving licence (digital licences are not accepted).

Unless the driving licence has been issued by the UK or a Member State of the European Union (in standard format):
•If the licence is in a language other than that of the country in which you are hiring, and the alphabet used is an extended Latin-based alphabet, an International Driving Permit is recommended, but not required, for translation purposes, in addition to the home country licence.
•If the home country licence is in a language other than that of the country in which you are hiring, and the alphabet used is not an extended Latin-based alphabet (i.e. the alphabet used is Cyrillic, Japanese, Arabic etc.), an International Driving Permit is required.
•If an International Driving Permit is required and cannot be obtained in the home country, another professional, type-written translation may be substituted.  In either case, the home country licence must also be presented.
•Customers may not hire a vehicle solely with the International Driving Permit.  The International Driving Permit is an official translation of the individual's home country licence and is not considered a licence, nor is it considered valid identification.

All renters must provide a valid photo ID such as a driving licence, passport or ID card. Visitors to the UK must also provide proof of return travel and accommodation information while in the UK. Please note that we reserve the right to request additional ID or conduct further identification checks if needed, which may include an identity check with an external organisation.

Question 13

Third-Party Liability

Accepted Answer

If Third-Party Liability is included in your reservation, you and additional authorised drivers will be provided cover by our motor fleet insurance policy (subject to all terms, conditions, limitations, exceptions and exclusions of such policy) that meets or exceeds the minimum required third-party liability insurance against death, personal injury and damage to property. Third-Party Liability is subject to compliance with all terms, conditions, limitations, exceptions and exclusions, under the hiring entities' insurance policy.

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Rental Policies

Additional Drivers

Age Requirements

Cross-Border Policy

Damage Waiver

Damage Dispute Resolution

One-Way Drop Policy

Excess Protection

Refuelling Service

Mileage Policy

Forms of Payment

Roadside Protection

Renter Requirements

Third-Party Liability

Central Removals Launches Central Van Rental: Flexible Van Hire Now Available Across the Midlands and Beyond

Contact Information

Phone: 0800 233 5673 Email: info@centralremovals.co.uk Address: Malvern House, New Road, Solihull, B91 3DL Address: 9 Victoria Business Centre, Leamington Spa, CV31 2AZ Address: 21 Crondal Road, Exhall, Coventry, CV7 9NH

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0800 233 5673
+44 800 233 5673
info@centralremovals.co.uk

Monday - Friday
07:00 - 19:00

Saturday
10:00 - 14:00

Sunday
Closed for Pickup

Sunday
Closed for Pickup

Call Us
0800 233 5673

WhatsApp Us
+44 800 233 5673

Email Us
info@centralremovals.co.uk

Phone:
0800 233 5673

Email:
info@centralremovals.co.uk

Address:
Malvern House, New Road,
Solihull, B91 3DL

Address:
9 Victoria Business Centre,
Leamington Spa, CV31 2AZ

Address:
21 Crondal Road, Exhall, Coventry, CV7 9NH

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